Support
Everything you need to get the most out of Vibe Space.
Can't find your answer? We're here to help.
How do I get access to the app?
Vibe Space is invite-only. Access is granted by your building or company admin. If you haven't received an invite, reach out to your admin directly. If your email isn't recognized, you'll see a message to contact your admin — there is no public sign-up.
I didn't receive my invite email. What should I do?
Check your spam or junk folder first. If the email isn't there, ask your admin to resend the invite from the admin portal. Make sure the email address on file matches the one you're checking.
How does carpooling work?
You can either offer a ride or request one from colleagues in your building. Matches are made within your building's registered team members only. Once matched, you'll receive a push notification with the details.
How do I reserve a sitting area spot?
Open the Amenities tab, find a sitting area with available capacity, and tap Reserve. You can reserve for yourself and up to 3 colleagues. The spot is held for a limited time — if you don't check in before the hold expires, the reservation is released automatically.
Why isn't my home address saving?
Make sure you select an address from the autocomplete suggestions rather than typing it in manually. The app needs a verified address for commute calculations. If the issue persists, contact support below.
I'm not receiving push notifications.
Go to your iPhone's Settings → Vibe Space → Notifications and make sure notifications are enabled. You can also check notification permissions inside the app. Notifications are used for carpooling matches, ride updates, and reservation reminders.
How do I update my profile or home address?
Tap the Profile tab in the app. From there you can edit your name, phone number, and home address at any time.