Privacy Policy

Overview

Vibe Space, operated by Elniro ("we", "our", or "us"), is an invite-only app for people who work at participating office buildings. This policy explains what information we collect, how we use it, and your rights regarding your data.

We do not sell your personal information to third parties.

Information We Collect

We collect the following to provide the app's features and to improve carpooling:

• Account information — your name, email address, and phone number, provided by your building or company admin when your account is created.
• Home address — entered by you during profile setup, used to calculate commute routes and time estimates, and as your pickup point when you ride in a carpool.
• Vehicle details — your car's year, make, model, and fuel economy, if you enter them, used to estimate drive costs.
• Location — used to show the right commute direction and, if you allow "Always" access, to detect when you leave home or the office so we can match carpools. With Always access, location is used in the background, including when the app is closed.
• Device token — used to deliver push notifications (ride matches, reservation reminders, announcements).
• Motion and activity — if you allow it, the app uses your iPhone's motion data to detect whether you're walking, driving, or cycling when you leave or arrive at home or the office. We keep this to improve carpooling and make better suggestions for drivers and riders.
• Usage data — carpooling activity (ride offers and requests), amenity reservations, and announcement interactions (reactions).

How We Use Your Information

• To authenticate you and manage your account
• To calculate commute routes between your home and office
• To match you with carpool partners within your building
• To manage amenity reservations, such as seats in shared sitting areas
• To send push notifications relevant to your activity
• To display building and company announcements in your feed
• To improve carpooling and make better suggestions for drivers and riders

Information Sharing

We do not sell or rent your personal data. Your information may be shared in the following limited circumstances:

• Within your building community — when you're matched for a carpool, the other person sees your name and company and the pickup address, which for a rider is usually their home. Once the ride is confirmed, they also see your phone number.
• Your company admin and building management — your company admin can see your name, contact details, and account status. Building management sees your company’s details (company name, office number, and your company admin’s name, email, and phone), plus the name on each amenity reservation. It does not see team members’ contact details.
• Service providers — Google Maps (routing), Firebase (push notifications), Brevo (sign-in and invite emails), Anthropic (reading team lists your company admin uploads), and our hosting provider. They process data only to provide these services to us.

Location Data

We use your location to show the right commute direction. If you allow Always access, the app also uses location in the background to notice when you leave home or the office, so we can match carpools. You can change this at any time in iPhone Settings. We keep your home address, the pickup point for each carpool match, and a log of when you leave or arrive, to improve carpooling and make better suggestions for drivers and riders. We do not keep a continuous record of where you go.

Push Notifications

We send push notifications for carpooling matches, ride updates, reservation reminders, and building announcements. You can turn off notifications at any time in iPhone Settings > Notifications > Vibe Space.

Data Retention

We keep your data, including the location and motion data described above, for as long as your account exists, including while it is suspended. If your admin removes your account, or your company's account is deleted, we delete your personal data within 30 days.

Your Rights

You can ask us to access, correct, or delete your personal data at any time. Email privacy@vbspc.com. We will respond within 30 days.

Children's Privacy

Vibe Space is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated through the app or by email. If you keep using the app after we post changes, the updated policy applies.